Tuesday - 9/16 - around noon
"Hi Karen, this is Bossman. Just wanted to let you know that your coach is all ready".
"Great, did you fix the bed?"
"Uh, no. I sat on the bed and there is nothing wrong with the bed"
"Really, you didn't notice the 3" ridge that runs about 2 feet up from the bottom of the bed? Why don't you go back out to the coach and check again"
... calling wonderful salesman who always assured me that Lazydays took great care of customers...
"Hi wonderful saleman, it's Karen. Can you please go out with Bossman and look at that 3" ridge in the bed? He doesn't see it and we talked about how all it needed yesterday was some air. Thanks, you're the best."
Wednesday - 9/17
"Hi Karen, this is Bossman. I see the 3" ridge now, but this is the way the bed is made by Fleetwood, so I am not fixing it"
Ok, right about now is when I FREAK out! I called 'wonderful salesman' again and he said "no one would be dumb enough to make a bed like that" so he will go find out what Bossman's problem is and get the bed fixed. I get a phone call from wonderful salesman that afternoon saying that he personally we out to the bed where Bossman showed him that is how the bed was designed. He then gave me the number to "Willie" (name changed again). Now Wille is the self-professed REALLY smart Regional Sales Manager for Fleetwood and he knows all about this bed. He tells me that the bed is designed to be this way and I should get a piece of foam from WallMart to stick under my bed and make it even. Second FREAK OUT HAPPENS NOW!!
OH MY GOODNESS, I just spent a small fortune on a coach and I am going to be sleeping on the floor! Third FREAK OUT COMING ON STRONG.
I spent the entire night posting on every RV site that I knew about and even called several RV dealers with my coach for sale looking to see if anyone heard of a sleep number bed with this "feature". The standard answer was "who would be dumb enough to do that"? I called Select Comfort, Fleetwood corporate (who did acknowledge the existance of Willie, but didn't know what he was talking about), two private owners of a 2006 Pace Arrow with sleep numbers installed and none of them had ever heard of a sleep number bed that only filled 3/4s of the way down the bed.
Mom called the family lawyer to see what our options were, I tried to remain calm while breathing deeply into a paper bag!
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