We received a call on Friday that everything was fixed and the RV was finally ready for delivery on Saturday. If we would arrive at noon, then we could close and then do the walk-through. WAIT just a minute. I think you meant, do the walk-through and THEN close, right?
I then got a call on Saturday morning saying the coach wasn't quite ready, but if I came in at noon and did the closing first, then the coach would be ready by the time the paperwork was done. Yeah, nice try.
I insisted that I was not going to sign any piece of paper until I was able to see for myself that everything was fixed and ready to go. Ok, new closing time is at 2:00. Just to be safe, we showed up at 3:00 and the coach was still not ready. :)
They walked us through the free $5,000 value Thousand Trails membership and signed us up for the Camping World President's Club and then around 4:00 our coach was finally ready for our review. The delivery manager was "Stanley" (name has been changed to protect his identity). One of the tips we received was that we should tape the walk-through just in case there was something we missed in all the excitement we could always reference the tape. Stanley told us the Lazydays lawyers did not allow that just in case they told us something stupid in the walkthough. My confidence in Stanley was REALLY high. ;)
We immediately noticed that there were several items on our list that were not touched, but Stanley said he didn't know anything about our list and we would have to take that up with Stanley's boss. We were feeling REALLY good at this point that we did not close!
About halfway into the walk-through, Stanley's boss enters and we pepper him with questions. Smugly the 'bossman' says, "oh that is cosmetic, so I am not fixing it". I replied with "ok, glad we didn't close, because I am not buying it if you are not fixing it". Bossman didn't know we didn't close yet. Salespeople were called and attitudes changed. "Sorry Ms. Mitchell, everything will be fixed". Stanley's knowledge of everything in the coach also increased quite a bit after bossman entered. When I commented to bossman that Stanley didn't know what some lights meant and did bossman know their function, Stanley quickly protested and divulged the necessary information. I think the straw on Stanley's back was when I went on the roof of the RV to inspect if the skylights were fixed and sealed. Tasting the oil, pushed him over the edge. Hey, I read it on the Internet!
The only "sticking point" was that the driver's side mirror was the wrong mirror. It was pushed right up against the window so there was no gap between the outside of the mirror all the way to the inside of the coach, giving you a REALLY big blind spot there. Bossman said it was functional and he was not replacing it. I said it was wrong and I was not closing. Stanley then drove us all over the Lazydays lot looking at RV mirrors trying to convince me that was the right mirror.
Salespeople panicked when we weren't in the RV and called my husband to beg me to close that day. Mirrors were promised to be replaced and we closed.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment